The guest whose room isn’t ready.
Training for front desk, reservations and group sales teams, built from your own website, policies and rate information. Your people practice with AI callers and every answer is graded with an explanation.
Set up is free and takes as long as you need. Your 10-day trial starts the day you publish your team’s training.Have questions? Ask Melissa, our onboarding concierge (AI), or email Anthony, our founder.
The conversations your team has.
- A guest arrives at noon after a red-eye and the room won’t be ready until four.
- A group contact wants to drop twenty rooms from the block a month out.
- A caller found a lower rate on another site and asks you to match it.
Training for the next generation.
Training doesn’t have to be boring. Built from your own materials in minutes.
Every shift, every desk.
Front desk
Check-in, the complaint and the upgrade.
Reservations
The rate question and the booking that almost happened.
Group sales
The block, the contract and the planner with a budget.
Concierge and guest services
The request you can’t say yes to, said well.
Your policies, room types and amenities become the lessons, so the answer is the same at every shift.
From your website to their first practice call.
A new team’s first course is typically built in about 20 minutes after sign-up.
Send what you use
Your website, plus any manual, policies or price sheets.
Melissa asks
A few quick questions. Melissa is an AI concierge: anything she can’t confirm comes back to you.
We build it
Short lessons, a quick reference and AI callers who sound like your guests.
You approve, they practice
Every answer graded with an explanation. You see who practiced and where your team is strong.
Straight answers.
What do we send?
Your website is enough to start. Add your manual, policies, price sheets or surveys if you have them. Anything we can’t confirm comes back to you as a question.
Will it make things up?
It is built to use only your material. Anything it can’t trace to your material comes back to you as a question, and when two of your documents disagree, we ask you which one is right.
What are the practice conversations?
AI callers play your guests and planners: the early arrival, the group contact cutting the block, the caller who found a lower rate. Your people answer, and every answer is graded with an explanation.
Who sees it before our team does?
You do. You approve every page before anyone on your team sees it.
How long does it take to build our course?
A new team’s first course is typically built in about 20 minutes after sign-up.
Setup is free.
Set up is free and takes as long as you need. Your 10-day trial starts the day you publish your team’s training. After the trial, the organization plan is $5,000 a year, or $650 a month, with 5 seats included. More seats are $19.99 a month each. Lock $5,000 a year before January 1. Founding organizations on the annual plan renew once at $5,000 a year; from January 1 the platform is $9,000 a year or $975 a month.
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