The worried family calls at 4:55 p.m.
Training for front desk, scheduling and patient access teams, built from your own website and policies. Your people practice with AI callers who sound like your patients, and every answer is graded with an explanation.
Set up is free and takes as long as you need. Your 10-day trial starts the day you publish your team’s training.Have questions? Ask Melissa, our onboarding concierge (AI), or email Anthony, our founder.
The conversations your team has.
- A patient’s daughter calls about a bill she doesn’t understand, and she is angry before you say hello.
- A new patient can’t get an appointment for six weeks and asks for a manager.
- A caller asks a clinical question the front desk can’t answer, and needs to hear who can.
Training for the next generation.
Training doesn’t have to be boring. Built from your own materials in minutes.
Every person at the front desk.
Front desk and check-in
The first voice a patient hears, and the one they remember.
Scheduling and call centers
The full calendar, the reschedule and the referral.
Patient financial services
The bill, the estimate and the payment plan.
New hires
Practice before the first shift at the desk.
Rockbeach Training is a training tool, not a place for patient records. Send your public website and your own policies, and leave patient information out. That is enough to build the training.
From your website to their first practice call.
A new team’s first course is typically built in about 20 minutes after sign-up.
Send what you use
Your website, plus any manual, policies or price sheets.
Melissa asks
A few quick questions. Melissa is an AI concierge: anything she can’t confirm comes back to you.
We build it
Short lessons, a quick reference and AI callers who sound like your patients.
You approve, they practice
Every answer graded with an explanation. You see who practiced and where your team is strong.
Straight answers.
What do we send?
Your website is enough to start. Add your manual, policies, price sheets or surveys if you have them. Anything we can’t confirm comes back to you as a question.
Will it make things up?
It is built to use only your material. Anything it can’t trace to your material comes back to you as a question, and when two of your documents disagree, we ask you which one is right.
What are the practice conversations?
AI callers play your patients and their families: the one with a bill they don’t understand, the one who can’t get in for six weeks, the one with a question only a nurse can answer. Your people answer, and every answer is graded with an explanation.
Who sees it before our team does?
You do. You approve every page before anyone on your team sees it.
How long does it take to build our course?
A new team’s first course is typically built in about 20 minutes after sign-up.
Setup is free.
Set up is free and takes as long as you need. Your 10-day trial starts the day you publish your team’s training. After the trial, the organization plan is $5,000 a year, or $650 a month, with 5 seats included. More seats are $19.99 a month each. Lock $5,000 a year before January 1. Founding organizations on the annual plan renew once at $5,000 a year; from January 1 the platform is $9,000 a year or $975 a month.
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